Refund Policy

Last updated: 11 July 2026

This Refund Policy explains when and how refunds are issued for NThread, operated by NThread Technologies Pvt. Ltd. It forms part of our Terms of Service.

1. Pilots

Paid pilots are fixed-scope engagements (for example, a four-week pilot on one live role). If we fail to deliver the agreed pilot deliverables, contact us within 14 days of the pilot’s end and we will work with you to make it right — which may include re-running the work, or a partial or full refund at our reasonable discretion.

2. Subscriptions

Subscription fees are billed in advance for the agreed cycle (for example, monthly or quarterly). You may cancel at any time, and cancellation stops future renewals. We do not automatically refund the unused portion of a current paid term, except where required by law or expressly agreed in your order form.

3. Consumption-based charges

Certain charges reflect usage that is consumed or passed through to third parties (for example, contact-reveal credits or third-party data costs). Once consumed, these charges are non-refundable.

4. How to request a refund

Email billing@nthread.io from your account email address, with your company name and a short description of the issue. We aim to acknowledge refund requests within two business days.

5. Processing time

Approved refunds are returned to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear.

6. Changes to this policy

We may update this Refund Policy from time to time; the “last updated” date above reflects the latest version.

7. Contact

Questions? Email billing@nthread.io.